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Here you may find the answers to questions you may have about us or our Web site. If your question is not answered here, feel free to e-mail or call us.
Q: The Web page does not fit fully within my browser window. How can I make it fit so I do not have to scroll?
A: Our Web site it optimized for 800 X 600 resolution, and you may have a higher setting, if you would like to change it in Windows 95 or higher, follow these directions.
1. Right click on your desktop. A drop down menu should appear;
2. Click on Properties;
3. Click on the Settings Tab;
4. There will be a slide bar under view area; and slide it to until it reads 800 X 600.
5. Your color option should be 256 colors or higher;
6. Click Apply and then OK. This window should close.
If this does not solve your problem, first consult your computer and monitor manuals, then call or e-mail Aaron at the bank.
Q: My browser says I am about to enter a secured site when I click on Interactive Banking. Do I want to do that?
A: Yes. A secured Web site is what allows you to access your account information without other people on the Internet being able to steal your information.
Q: Can I send an email to an employee at the bank?
A: Yes. Click on "Contact Us" in the Navigator bar to select which employee you would like to contact. We try our hardest to respond in a timely manner to all requests. Not all employees have email available to them. If you do not see the individual you would like to email, they are not set up to receive email at the bank. Each department though should have a contact you can reach via email however.
Q: Are my emails as secure as your website?
A: No. By its nature, email is a unsecured medium. With this in mind, we recommend that you do not send sensitive information via an email to anyone. SS#, account numbers, passwords would all be vulnerable to discovery should you include them in an email. With this in mind, we recommend that you use a description and a truncated version of the number when using email. Examples would be; Jenny's checking -01, John's loan -50, Money Market -04, etc... Should you have any questions, please call or email the bank.
Q: I received an email from the (fill in the blank) requesting my account information or my account would be closed (or warning that it could have been compromised). Should I give out that information?
A: No. No financial institution, or group representing a financial institution (government regulators) will ever request information via email. As mentioned above, they know that email is a unsecured medium. Before giving out any sensitive information, always contact the institution or group to validate their claims. Many emails are being sent fraudulently using an established company as cover to steal information (Citibank and EBay have had the biggest abusers). This is referred to in the industry as "Phishing." Know that should an emergency at the bank arise, we will always contact you via phone or regular mail.
Q: My browser says I am unable to support the action requested (or cannot find the page) when I click on Interactive Banking.
A: In order to provide the best security and encryption possible, our interactive Web site can only be used by those people using Internet Explorer 4.0 or higher, or Netscape 4.5 or higher with 128 bit encryption enabled. If you are unsure which version you have, open your browser, click on the Help button, and then the About button. It should pop up a window stating the version you are running. We recommend running the lastest version available.
Q: Why does it take so long for the pages to load?
A: We have tried to make www.parisnational.com as user-friendly and quick to load as possible. If you feel that it is taking too long to load the page, there are several options. There could be heavy Internet traffic or you could have an older, slower modem. We recommend using at least a 28.8 bps modem. If you have a 14.4 or slower modem, you may want to go to the options section of your browser, and click on Read As Text Only. Another option you have would be to clear the cache in your browser. This sometimes helps to increase browser and computer speed, and should be done on a regular basis. Go into the options section of your browser, and click on delete saved files (or clear cache, depending on which browser you may be using).
Q: What are your hours?
A: Click on the Branches and Locations section of the Information Desk navigator bar at the top for our operating hours.
Q: I'm using Internet Banking and need to transfer money between accounts. When do I need to complete that transaction to get credit for it today?
A: All transactions on Internet Banking must be completed before 2pm on that business day in order to receive credit that same business day. Any transactions made after 2pm will be reflected on the next business day's activity.
Q: Where can I use my ATM/CHECK Card?
A: You can use your ATM card at most any ATM location around the world where SHAZAM/CIRRUS cards are accepted. Just look for the SHAZAM or CIRRUS logo. Your CHECK Card may be used at most any retail location that accepts MasterCard.
Q: Will there be a charge if I use my ATM/CHECK Card?
A: If you use your ATM/CHECK Card at any other ATM location other than ours, you will be charged minimal fee per transaction surcharge by us (please see disclosures delivered when account was opened), and possibly a charge from the bank whose ATM you are using. Those charges will appear on your statement. You will not be charged a fee if you use your CHECK Card to make a purchase at a retail outlet.
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